Terms and Conditions of Sale

NORDEX — Terms of Sale

Effective date: August 17, 2026

Preamble

These Terms of Sale (the “Terms”) govern purchases made through the NORDEX website (the “Website”). They describe the rights and responsibilities of NORDEX, operated by [LEGAL BUSINESS NAME] (“NORDEX,” “we,” “us,” or “our”), and each customer (“Customer,” “you,” or “your”).

These Terms apply to consumer orders shipped to addresses in Canada and the United States. By placing an order, you confirm that you have reviewed and accepted the version of these Terms in effect at the time of purchase.

Nothing in these Terms limits any non-waivable rights or remedies available to you under applicable federal, provincial, territorial, or state consumer-protection laws.

1. Products

The products available for purchase are those displayed on the Website, subject to availability.

We aim to describe each product, including its main features, dimensions, materials, colours, care instructions, and intended uses, as accurately as reasonably possible. Product images are provided for reference. Minor differences in colour or appearance may occur because of screen settings, lighting, or normal manufacturing variations.

Products must be used only for their intended purpose and in accordance with all care, use, and safety instructions provided on the Website, product packaging, or product label.

2. Orders

You may select products and add them to your shopping cart. Before submitting payment, you will have an opportunity to review the products selected, quantities, prices, available discounts, shipping charges, applicable taxes, and total order amount.

You are responsible for verifying that your name, email address, telephone number, billing address, shipping address, postal or ZIP code, and all other order information are complete and accurate before checkout.

Your order is an offer to purchase. An order is accepted only when we send an order confirmation or otherwise confirm that the order has been approved for processing. An automated acknowledgment does not necessarily mean that an order has been accepted.

We may refuse or cancel an order before shipment when reasonably necessary, including because of:

  • a declined, reversed, or unauthorized payment;

  • suspected fraud or misuse;

  • incorrect customer or shipping information;

  • a pricing, inventory, or technical error;

  • an order quantity that reasonably appears intended for unauthorized resale; or

  • a legal or regulatory requirement.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

3. Prices, Currency, Taxes, and Duties

Prices are displayed in the currency identified on the Website or during checkout, which may be Canadian dollars (CAD) or United States dollars (USD), depending on your location and selected storefront.

Applicable sales taxes, shipping charges, and other disclosed fees will be shown before you complete your purchase. For cross-border orders, customs duties, import taxes, brokerage fees, or similar government charges may apply. When these amounts are not collected at checkout, you may be responsible for paying them directly to the carrier or relevant authority.

We may change prices and promotions at any time. Changes do not affect an order that we have already accepted, except where there is an obvious pricing or technical error. If an obvious error affects your order, we may cancel it and provide a full refund.

Discount codes and promotions are subject to their stated conditions and may not be combined unless expressly permitted.

4. Payment and Security

Payment is due when your order is submitted. Accepted payment methods are those displayed at checkout and may include major credit cards, Shop Pay, Apple Pay, Google Pay, or other available methods.

Payments are processed through Shopify Payments or another secure third-party payment provider. NORDEX does not directly store your complete payment-card information.

If payment is declined, cancelled, reversed, or flagged for verification, we may delay, suspend, or cancel the order. You authorize us and our payment providers to perform reasonable payment and fraud-prevention checks.

5. Product Availability

Products and promotions are available while supplies last. Inventory information may occasionally be inaccurate because of simultaneous orders, technical delays, or inventory adjustments.

If a product becomes unavailable after you order it, we will contact you as soon as reasonably possible. Depending on the circumstances, you may choose to:

  • receive a refund for the unavailable product;

  • wait for the product to be restocked; or

  • accept a comparable substitute that you have approved in advance.

We will not send a substitute product without your consent.

6. Shipping and Delivery

Orders are shipped to the delivery address provided at checkout. Current processing estimates, shipping options, delivery estimates, and any applicable shipping charges are displayed on the Website, product page, shipping policy, or at checkout.

Delivery dates are estimates unless we expressly state otherwise. Delays may occur because of carriers, weather, customs processing, high order volume, incorrect address information, or events beyond our reasonable control.

We will comply with applicable shipping laws. For orders shipped to the United States, if no shipping time is stated, we will ship within the period required by applicable law. If we cannot ship within the promised or legally required period, we will notify you and provide any options required by law, which may include consenting to a delay or cancelling the unshipped order for a refund.

You must provide a complete and accurate delivery address. If a shipment is returned, delayed, or lost because the address was incorrect or incomplete, or because delivery was refused, we may require payment of reasonable reshipping costs where permitted by law.

If tracking shows that a package was delivered but you have not received it, contact us promptly at assistance-nordex-everyone@hotmail.com. We may ask you to confirm the address, check with household members or neighbours, and cooperate with a carrier investigation.

Nothing in this section limits cancellation or refund rights that apply to delayed or undelivered online orders under the laws of your province, territory, or state.

7. Voluntary 30-Day Return Policy

Unless a different policy is clearly stated on the applicable product page, you may request a return within 30 calendar days after receiving your order.

To request a return, email assistance-nordex-everyone@hotmail.com before sending any product back. Include:

  • your full name;

  • your order number;

  • the product you wish to return; and

  • the reason for the return.

For a change-of-mind return, the product must be unused, clean, complete, undamaged, and returned with any included accessories and, when reasonably possible, its original packaging. We may refuse a voluntary return that does not satisfy these conditions, except where applicable law provides otherwise.

Return shipping costs are the Customer’s responsibility unless the product is defective, damaged on arrival, incorrect, or otherwise non-conforming, or unless NORDEX agrees in writing to cover those costs.

Do not return a product without first receiving return instructions. Products sent to an unauthorized address may not be accepted or processed.

This voluntary policy is in addition to, and does not replace, any mandatory rights available under applicable consumer-protection law.

8. Refunds

Once an authorized return is received, we will inspect it and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within a reasonable processing period. Your bank or payment provider may require additional time to post the credit.

Unless required by law or caused by our error, original shipping charges, expedited shipping fees, return shipping costs, customs duties, brokerage charges, and import taxes are non-refundable.

If only part of an order is returned, any refund may be adjusted to reflect the products kept and the conditions of any promotion, bundle, or quantity discount applied to the original order.

9. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible at assistance-nordex-everyone@hotmail.com and include your order number, a description of the issue, and clear photographs or video when available.

After reviewing the claim, we may provide an appropriate remedy, such as replacement, repair where applicable, refund, or another remedy required by law.

Coverage does not extend to problems caused by:

  • ordinary wear and tear;

  • misuse or use for an unintended purpose;

  • failure to follow use, washing, or care instructions;

  • accidental damage occurring after delivery;

  • alteration of the product; or

  • continued use after visible damage appears.

10. Legal Warranties and Consumer Rights

Products may be protected by statutory or implied warranties under the laws that apply in your province, territory, or state. These rights may include requirements that goods be of acceptable or merchantable quality, reasonably durable, fit for their ordinary purpose, and consistent with their description.

The duration and scope of these rights vary by jurisdiction. We do not exclude, restrict, or replace any warranty, condition, guarantee, right, or remedy that cannot legally be excluded or limited.

Where a product does not meet an applicable legal warranty, you may be entitled to the remedy provided by law.

11. Commercial or Promotional Guarantees

If a product page advertises a satisfaction guarantee, replacement guarantee, or other commercial guarantee, that guarantee applies according to the duration, eligibility requirements, exclusions, and claim procedure displayed with the offer at the time of purchase.

Any commercial guarantee offered by NORDEX is additional to applicable legal warranties and does not replace or limit them.

12. Limitation of Liability

NORDEX is responsible for fulfilling accepted orders in accordance with these Terms and applicable law.

To the maximum extent permitted by law, NORDEX is not responsible for loss or damage caused by:

  • your incorrect or incomplete information;

  • misuse of a product or failure to follow instructions;

  • unauthorized modification of a product;

  • an unforeseeable act or omission of an independent third party; or

  • events beyond our reasonable control, including severe weather, natural disasters, labour disruptions, transportation interruptions, governmental action, or widespread service outages.

To the maximum extent permitted by law, NORDEX will not be liable for indirect, incidental, special, or consequential damages arising from a consumer purchase. Where liability may lawfully be limited, NORDEX’s aggregate liability relating to a product will not exceed the amount paid for that product.

These limitations do not apply where prohibited by law and do not exclude liability for fraud, intentional misconduct, gross negligence, personal injury, or any other liability that cannot legally be excluded or limited.

13. Personal Information

We use personal information as reasonably necessary to:

  • process and fulfil orders;

  • arrange shipping and delivery;

  • process payments and refunds;

  • provide customer service;

  • detect and prevent fraud;

  • operate and improve the Website; and

  • comply with legal and regulatory obligations.

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy. Depending on where you live, you may have rights to request access, correction, deletion, or other control over your personal information, subject to applicable exceptions.

14. Electronic Communications and Records

You agree that order confirmations, invoices, notices, return instructions, and other transaction-related communications may be provided electronically to the email address associated with your order.

You are responsible for keeping a copy of your order confirmation and these Terms. We may retain transaction and contract records for the periods required for accounting, fraud prevention, dispute resolution, and compliance with applicable law.

15. Complaints and Dispute Resolution

If you have a concern about an order, please contact us first at assistance-nordex-everyone@hotmail.com so that we can try to resolve the matter directly.

You may also have the right to contact a consumer-protection authority or pursue another remedy available under the laws that apply where you live.

These Terms do not require you to give up any right to bring a claim in a court or forum available under applicable consumer-protection law.

16. Governing Law

These Terms are governed by the laws of [PROVINCE OR STATE OF BUSINESS REGISTRATION] and the applicable federal laws of [CANADA OR THE UNITED STATES], without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of any mandatory protection provided by the laws of the province, territory, or state where the consumer resides. Any dispute will be brought before a court or other forum having jurisdiction under applicable law.

17. Changes to These Terms

We may update these Terms from time to time. The version that applies to an order is the version displayed on the Website when that order is placed. Changes will not retroactively reduce rights associated with an order already accepted.

18. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

These Terms, together with the applicable product page, order confirmation, Shipping Policy, Return and Refund Policy, Privacy Policy, and any expressly incorporated promotional terms, form the agreement governing your purchase.

19. Contact Information

For questions about an order, delivery, return, refund, product issue, or guarantee, contact:

NORDEX
Operated by: [LEGAL BUSINESS NAME]
Email: assistance-nordex-everyone@hotmail.com
Business and return address: [BUSINESS/RETURN ADDRESS]
Website: https://nordexhome.com