Shipping and Returns

NORDEX — Shipping Policy

Effective date: August 17, 2026

Order Processing

Orders are normally prepared and shipped within 48 business hours after they have been confirmed. Business hours do not include weekends or statutory holidays.

Processing may take longer during periods of unusually high order volume, product launches, sales events, severe weather, or other exceptional circumstances. If a significant delay affects your order, we will make reasonable efforts to notify you.

Shipping Destinations and Delivery Times

NORDEX currently ships to eligible addresses in Canada and the United States.

Estimated delivery times are displayed on the Website, product page, or at checkout and may vary depending on the destination, selected shipping method, carrier, customs processing, and other circumstances beyond our reasonable control. Unless expressly stated otherwise, delivery dates are estimates and are not guaranteed.

For shipments crossing the Canada–United States border, customs duties, import taxes, brokerage fees, or similar charges may apply. When these amounts are not collected at checkout, the Customer may be responsible for paying them directly to the carrier or relevant authority.

If we cannot ship an order within the timeframe stated at checkout or otherwise required by applicable law, we will notify the Customer and provide the options required by law, which may include agreeing to a revised shipping date or cancelling the unshipped order for a refund.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or a tracking link.

You can track your package by selecting “View my order” in the shipping confirmation email.

Please allow up to four business days for the carrier to activate or update the tracking information. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Order Confirmation

After placing an order, you will normally receive:

  • an initial email confirming that your order has been received; and

  • a second email confirming shipment and providing the available tracking information.

Please verify that the email address entered at checkout is correct. If you do not receive our emails, check your spam or junk folder and contact us at assistance-nordex-everyone@hotmail.com.

We recommend monitoring the tracking information regularly until the package has been delivered or collected.

Delivery to a Pickup Location

If delivery to your address cannot be completed, the carrier may redirect the package to a post office, authorized pickup point, access point, or parcel locker.

The carrier determines how long a package will be held. You are responsible for collecting it before the deadline stated in the delivery notice or tracking information.

If a package is returned to us because it was not collected on time, NORDEX may require payment of reasonable reshipping costs before sending it again, where permitted by law. This does not apply when the return was caused by an error by NORDEX or the carrier.

Order Cancellation

You may request cancellation within two hours after placing your order by using our contact form or emailing assistance-nordex-everyone@hotmail.com.

We will make every reasonable effort to honour your request. However, cancellation cannot be guaranteed if order preparation, fulfilment, or shipment has already begun.

If the order can no longer be cancelled, you may request a return after receiving it in accordance with our Return and Refund Policy.

The two-hour cancellation window does not limit any cancellation, refund, chargeback, or other consumer right that cannot legally be restricted under the laws of your province, territory, or state.

Correct Shipping Information

The Customer is responsible for confirming that all delivery information entered at checkout is complete and accurate, including:

  • the recipient’s full name;

  • the complete street address;

  • the apartment, unit, or suite number;

  • the postal or ZIP code;

  • any building access code or delivery instructions; and

  • a valid telephone number.

NORDEX cannot guarantee successful delivery when incorrect or incomplete information is provided.

If you notice an error after placing your order, contact us immediately. We will try to update the information, but changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue caused by the Customer, NORDEX may require payment of reasonable reshipping costs where permitted by law.

This does not apply when the delivery issue was caused by NORDEX or the carrier.

Delayed, Missing, or Marked-as-Delivered Packages

If tracking has not updated for an extended period, the estimated delivery window has passed, or the package is marked as delivered but has not been received, contact us promptly at assistance-nordex-everyone@hotmail.com.

We may ask you to:

  • confirm the delivery address;

  • check with household members, neighbours, building management, or the local pickup location;

  • review any delivery photograph or notice; and

  • cooperate with a carrier investigation.

We will review the situation and provide any remedy required under applicable law. Customer rights relating to delayed or undelivered online orders vary by province, territory, and state and are not limited by this Policy.

Contact Us

For questions about order processing, shipping, tracking, or delivery, contact:

NORDEX
Email: assistance-nordex-everyone@hotmail.com
Website: https://nordexhome.com